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The Difference of STELLAR Help

Quick, Convenient Answers to Heavy Duty Questions

Oftentimes, an operator, business, or technician will first look to eliminate straightforward solutions to a problem before proceeding with a service call or full consultation. We’re here to help with that, too.
Simply submit your question, and Red Seal heavy-duty specialist, Beryl Isaac, will reply quickly on the platform of your choice.

Frequently Asked Questions

Q: I’m going to an auction to buy a John Deere excavator. Is there anything I should check before bidding?

A: Yes! Check the coolant tank. If it’s black inside, it means engine oil is in the coolant, which often indicates a head gasket failure.

Q: My machine starts hard in cold weather. Is there anything I can do about it?

A: Absolutely. Make sure you’re using the proper weight of engine oil. If the temperature is below -10 degrees Celsius, use 0W40. This oil is fine for warmer temperatures, too!

Your Question

Have a question about your machine or the one you’re working on? Simply text it to (204) 380-1704 also available on WhatsApp – and Beryl will promptly provide an answer or the next steps. The introductory fee is $15 per question, and while it’s not mandatory to complete the form below, the information you provide will help Beryl provide the most detailed response.

You can also use the form to be added to Beryl’s maintenance list, ensuring your machine is visited and repaired quickly.

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